Privacy Policy
User privacy is of paramount importance. This Privacy Policy explains how personal information is collected, used, disclosed, transferred, and stored. Users are advised to familiarize themselves with these practices and review updates periodically.
1. Collection and Use of Personal Information
The platform may collect personal information such as name, age, contact details (email, address, phone number), date and place of birth, passport and driving license details, payment information, vehicle preferences, location, destination, route, and booking details. This information is used to process bookings, send updates, conduct satisfaction surveys, and inform users about new services. Billing information is collected for payment processing and may be securely stored for future use with user consent. Optional online surveys may be conducted to improve user experience and personalize content.
2. Manner of Dealing with Personal Information
Information such as IP address, browser type, ISP, referring pages, operating system, date/time stamp, and clickstream data may be automatically collected. This data helps analyze trends, manage the platform, understand user behavior, and improve services. Personal information may also be used to resolve disputes, prevent fraud, enforce terms and conditions, and ensure secure and customized user experiences.
3. Disclosure to Third Parties
Personal information may be shared with trusted partners or professional organizations that assist in providing or marketing services. It may also be shared with companies providing information processing, credit services, customer support, data management, and research. Such entities are required to handle information in accordance with this policy. Disclosure may occur when required by law, legal process, or government request. Information may also be shared for national security, law enforcement, or to protect operations and users. In the event of a merger, acquisition, or reorganization, user data may be transferred to relevant third parties.
4. Protection of Personal Information
Adequate measures are taken to protect user data from loss, misuse, unauthorized access, alteration, or destruction. Payment transactions use secure SSL encryption to protect sensitive data during transmission. Information is stored on password-protected servers with restricted access. Users are advised not to share their login credentials with anyone to maintain account security.
5. Access to Personal Information
Users can access, review, and update their personal details anytime by logging into their account or through the “My Account” section. Passwords and other profile details can also be changed from the user dashboard.
6. Third-Party Sites and Services
The platform may link to third-party websites or applications that operate independently. Users are advised to review their respective privacy policies before sharing any personal information. Information may also be shared with third-party vehicle suppliers or service providers who assist in processing bookings or communicating with users. These parties are bound by confidentiality agreements and cannot use the data for unrelated purposes.
7. Consent
By using the platform and providing personal information, users consent to its collection, storage, transfer, and use as described in this policy. Information may be processed in other countries where data protection laws may differ. Trusted third-party providers may handle data for functions like payment processing, hosting, and analytics. This policy may be updated at any time without notice, and continued use of the platform indicates acceptance of such changes.
8. Opt-Out
Users who wish to remove their personal information or withdraw consent may write to balajitourandtravels.in@gmail.com to request data removal.
9. Limitation of Liability
The company is not responsible for breaches of security or actions by third parties who obtain user information unlawfully. It shall not be liable for any loss, damage, or misuse of personal data resulting from circumstances beyond its reasonable control, including but not limited to natural disasters, civil unrest, hacking, or technical failures.
10. Privacy Questions
For questions or concerns regarding this Privacy Policy, users may contact balajitourandtravels.in@gmail.com.