Privacy Policy

Privacy Policy

Our privacy policy outlines the way we will respect the privacy of the customers and app users. It is confirmed that the information gathered from app users through cookies or direct will never be revealed to anyone and it should be treated absolutely confidential. Our privacy policy outlines all the legal implications in which we, as a app gather, uses, discloses and manages the users’ data and information. The contents of the privacy policy will apply to the law of the land and may be flexible enough to address the legal requirements of different countries and/or jurisdiction.

App Privacy

In the interest of customers and app, we may change or update the privacy policy at a regular interval. Therefore, customers or users are requested to check and read the policy page get desired services.

What we collect

We may gather the following information: :

• Names, phone no., email id, titles and personal details
• Contact information including email address, contact numbers
• Details pertaining to postcode, preferences and interests
• Crucial information related to customer surveys and/or offers.

Purpose of Access

Our app requires access to images stored on your device in order to allow users (drivers, vehicle owners) to upload verification documents. These may include:

• Driver’s photograph
• Driver’s license
• Aadhaar / identity documents
• Vehicle registration and cabs photos

This access is essential for the core functionality of the app—verifying identity and vehicle credentials so that users can use features like accepting rides, registering as drivers or vendors, and connecting with others.

Image Access & Document Uploads

Purpose of Access: Our app requires access to images stored on your device in order to allow users (drivers, vehicle owners) to upload verification documents. These may include:

• Driver’s photograph
• Driver’s license
• Aadhaar / identity documents
• Vehicle registration and cabs photos

This access is essential for the core functionality of the app—verifying identity and vehicle credentials so that users can use features like accepting rides, registering as drivers or vendors, and connecting with others.

Scope of Access

• We only access images when you explicitly select them for upload.
• We do not access images without user action, nor scan your entire image library.
• Images are used only for verification. They are not accessed or shared beyond what you authorize.

Data Handling & Storage

• Uploaded images are stored securely on our servers.
• We retain these images only as long as necessary for verification and compliance.
• You have the right to request deletion of your uploaded images or account, as per the data retention policy.

Sharing & Disclosure

• Your uploaded images/documents will not be shared with third parties except where required for compliance, legal purposes, or with your explicit consent.
• If data is shared, we will notify you in advance and only share what is strictly necessary.

User Control

• You always have the option to delete or replace your uploaded documents.
• You can disable the account or request removal of your data by contacting us via Email: balajitourandtravels.in@gmail.com / Call Us: +91 7017560306.

Security Measures

• We employ industry-standard security -encryption in transit
• Access to your images and documents is restricted to authorized personnel or services within the app backend.
• We monitor and audit accesses to these files to prevent unauthorized use.

How We Use Information Collected

We may use information in the following ways:

• For the purposes for which you specifically provided the information.
• To send you e-mail notifications about our new or existing products and services, special offers, or to otherwise contact you.
• To enhance existing features or develop new features, products and services.
• To allow us to personalize the content and advertising that you and others see based on personal characteristics or preferences.
• We may combine the information that we collect from you on Balaji Tour & Travel with information that you provide to us in connection with your use of our other products, services and web site.
• We may disclose and use personally identifiable information in special circumstances where it is necessary to enforce our Terms of Use (for example, when necessary to protect our intellectual property rights). We may also disclose or use your personal information when we, in good faith, believe that the law requires us to do so.

Security

The personally identifiable information we collect about you is stored in limited access servers. We will maintain safeguards to protect the security of these servers and your personally identifiable information.

Policy Modifications

We may change this Privacy Policy from time to time. We will post any changes here, so be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.

Comments and Questions

If you have any questions, comments or concerns about our Privacy Policy, please call us at +91 7017560306 or mail us at balajitourandtravels.in@gmail.com.